We have already looked at how to write an informal letter offering advice. Today, we are going to study how to write a letter of complaint. In this post you will:
|I am writing to about the temperature of the room in the King’s Hotel from the 14th-20th of August this year. I booked and paid for the room in your famous hotel on the internet and was expecting excellent quality and service. , the temperature in London was unusually high and the room, located close to the kitchens, was uncomfortably hot. It was so hot that I could not sleep and the heat made me quite dehydrated and sick. I was unable to enjoy my stay and had to change hotel.|
|, I complained to the reception staff but they were unhelpful. I asked to be changed to another room but I was not allowed to change, there were obviously rooms available. , I asked to speak to you directly, but the staff made excuses about why I couldn’t speak with a manager. After 2 nights at the King’s Hotel, I felt fed up and quite unhealthy. make the most of my holiday to London, I moved across town to the Queen’s hotel, where I was given a room with AC and the staff were very pleasant and helpful.|
|I that you reprimand your reception staff and give them further training for how to deal with this type of problem. I would also be for a full refund for the nights of the 16th-20th August in which I had to stay at a different hotel.|
|I hearing back from you and receiving my refund.|
|Mr. B. Phillipson|
|1.||Do you know the name of the manager?|
|2.||What city was the hotel in?|
|3.||Was the room too hot or cold?|
|4.||Did you solve the problem or move to another hotel?|
|5.||Does the writer want a refund or something else?|
Match the Phrase with the Function
You have been living in a rental apartment for the past year. Recently a new neighbour moved in and has been making a lot of noise, which disturbs you. You have not yet met the neighbor.
Write a letter to the new neighbour. In your letter:
- explain the situation
- describe why it bothers you
- suggest a solution
Write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
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About The IELTS Test
Academic Writing Task 1
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Cause And Effect
Coherence And Cohesion
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